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Customer Experience & Support
Service design, help desks, SLAs, and community programs that earn loyalty.
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Latest in Customer Experience & Support
I tried OpenProject and Vikunja. Then I built Agila.
38+ min ago (522+ words) In 2023 I started a secure-communications product with a small team: me (founder, product owner, business owner, sysadmin), one developer who needed clear specs and timelines, and two part-time QA specialists. That product is still private (to be released by eoy),…...
At 47, from temp to permanent employee. My journey to changing how I work.|Yuki
11+ hour, 37+ min ago (729+ words) In November 2025, after my temp contract ended, I started at a new workplace. I was excited about the web design and e-commerce tasks, but what awaited me was an unexpected work environment. In the midst of this, the client asked…...
Designing a Financial Tracking API for Digital Businesses
52+ min ago (531+ words) Financial data looks simple at first: money comes in, money goes out, and the balance is the difference. In a real digital business, however, one sale can involve a supplier cost, a payment fee, customer credit, a wallet movement, and…...
I Benchmarked Jev on Agent Tool-Call Risk. Calibration Held.
1+ hour, 6+ min ago (805+ words) Originally published at webofmike.com on 2026-09-19. The demo repo and every command in it were run before publishing. TypeSafe AI launched Jev on 2026-09-15 with the usual launch-day multipliers — 193.6x faster, 444.6x cheaper than frontier LLMs — plus "zero hallucinations" and calibrated confidence. The…...
Aptos builds infrastructure for AI agents to rent GPUs and settle payments in stablecoins
1+ hour, 10+ min ago (245+ words) The Layer 1 blockchain is betting that autonomous AI agents will need fast, cheap rails for machine-to-machine commerce, and it wants to be the default settlement layer. Aptos is building a stack of tools designed specifically for autonomous agent commerce, anchored…...
Bank Strike September 2026: SBI Issues Advisory Ahead of 3-Day Strike From September 28-30; Check UPI, Internet Banking, ATM Services & YONO Rules
1+ hour, 8+ min ago (363+ words) From October 26, 2026: Indefinite strike if the demands remain unresolved. According to the September 1 union statement, the UFBU comprises seven unions — AIBEA, AIBOC, NCBE, AIBOA, BEFI, INBOC and INBEF and claims to represent more than 90 per cent of the banking workforce....
Exact Match Or Fuzzy Logic For OFAC? 1,400 Tests Changed My Mind.
1+ hour, 31+ min ago (1307+ words) Last Tuesday I typed Sergei Ivanov into a sanctions screener and watched it explode. The API came back with 101 total matches: 50 from OFAC SDN, 1 from the UN Consolidated list, 50 from EU FSF, and zero from UK FCDO or BIS CSL....
Collection at Forsyth planning fitness-based space
1+ hour, 34+ min ago (349+ words) The Collection at Forsyth is planning a 40,000 square-foot recreation space at the western edge of its mixed-use property. FORSYTH COUNTY, Ga. — A major mixed-use destination in southern Forsyth County expects to expand its recreational offerings with a fitness-centered 40,000-square-foot indoor…...
Greater Killeen Chamber celebrates leadership, legacy and growth at 93rd annual banquet
2+ hour, 17+ min ago (1224+ words) Horace Grace, left, receives the 2026 Roy J. Smith Award during the Greater Killeen Chamber of Commerce’s 93rd Annual Membership Banquet on Thursday. The award recognizes a lifetime of leadership and service that has helped shape the Central Texas region. Trisha Stineman, left,…...
My Realistic Process for Writing Note Articles with ChatGPT|ryo
1+ day, 11+ hour ago (75+ words) I felt that just having AI write for me resulted in an "AI-like" quality that was counterproductive.Recently, I often see talk about "making money by writing articles with AI."In fact, if you use ChatGPT, you can create decent-looking…...